Privacy policy

1. General Provisions

1. 1 Introduction. We place a special emphasis on the protection of personal data of our website visitors and other individuals who provide us with their personal data. This Privacy Policy ("Privacy Policy") provides you with essential information on how we, Solvo – Institute for the Development of Potential, ID No. 19860412, registered at Vlastislavova 152/4, 140 00 Prague 4, Czech Republic, as the data controller, collect, store, and process your personal data in connection with operating our website www.solvo.institute (the “Website”) or in any other context.

1. 2 Purpose. This Privacy Policy explains: (i) how we collect and process your personal data, (ii) what your rights are and how you can exercise them.

1. 3 Acknowledgment. We encourage you to read this Privacy Policy carefully. By continuing to use our Website and by providing your personal data, you confirm that you have been informed of how your data will be used, as described herein and in related data protection notices.

1. 4 Applicable Law. This Privacy Policy is in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the “GDPR”).

2. Contacting the Data Controller

2. 1 Contact Information. You can reach us at: solvo@solvo.institute or at our address.

3. Terms and Definitions

3. 1 Personal Data – Any information relating to an identified or identifiable physical person. An identifiable physical person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, surname, date of birth, location data, or email address.

3. 2 Processing of Personal Data – Any operation or set of operations performed on your personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.

3. 3 Controller – A physical or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by the European Union or Member State law, the controller or the specific criteria for its nomination may be provided for by such law.

3. 4 Processor – A physical or legal person, public authority, agency, or other body which processes personal data on behalf of the controller.

3. 5 Purpose – The reason why the controller processes your personal data.

3. 6 Cookies – A cookie is a small data file (text file) that a website asks your browser to store on your device when you visit the site, to remember information such as your language preferences or login details. The cookies we use include our own cookies (technical cookies), which are necessary to enable website functions, and third-party cookies, which originate from a different domain (used for advertising and marketing purposes). This also includes other technologies that function in a similar way. For more information, please see our Cookie Policy, Zásadách používání souborů cookies.

3. 7 Recipient – A person or entity who receives personal data.

3. 8 Third Party – A physical or legal person, public authority, agency, or body other than the data subject, controller, processor, and persons who, under the direct authority of the controller or processor, are authorized to process personal data.

3. 9 Consent – A freely given, specific, informed, and unambiguous indication of your wishes, by a statement or by a clear affirmative action, signifying agreement to the processing of personal data relating to you.

4. Processing of Personal Data: Scope, Purpose, Method, and Duration

4. 1 Scope of Processed Data.

4. 1. 1 Sources of Personal Data. We collect your personal data from various sources, in particular:

  • when you visit the Website; and

  • when you subscribe to the newsletter.

4. 1. 2 Data Collected. We only process personal data that you provide to us through the sources described above. Specifically, we process the following types of personal data:
Contact data: your email address used for subscribing to newsletters.
Cookie data: when you access or use the Website, we may use cookies and other tracking technologies to automatically collect the following information: device information (hardware model, operating system and version, unique device identifiers, mobile network info, device storage details), location information (IP address, time zone, mobile provider), usage data (e.g., frequency of visits, which areas and features of the Website you interact with, general usage patterns, engagement with features).

4. 1. 3 Purpose, Legal Basis, and Retention Period.
News Updates: If you subscribe to our newsletter, we use your contact and cookie data to inform you about new events and to promote our products and services. Legal basis: your consent. Retention: until consent is withdrawn, but no longer than 3 years.

Website Operation and Security (Essential Cookies): We process cookie data that is necessary to operate the Website, including its functionality and your security. This includes identifying you as a visitor during browsing or repeated logins. Legal basis: our legitimate interest in ensuring proper operation and security. Retention: up to 2 years from your last visit.

Marketing and Advertising (Marketing Cookies): We use cookie data required for targeting and displaying ads (marketing cookies). Your data may be shared with third parties. We use this data to promote products and services, show relevant marketing messages, and promote our brand through online campaigns. Legal basis: your consent via the cookie sidebar. Retention: until consent is withdrawn, but no longer than 2 years.

Website Personalization (Functional Cookies): We use cookies necessary for personalizing the Website (functional cookies), e.g., to remember your language, location, and device preferences. Data may be shared with third parties. Legal basis: your consent via the cookie sidebar. Retention: until consent is withdrawn, but no longer than 2 years.

Website Analytics (Analytics Cookies): We process cookie data needed to analyze Website traffic (analytics cookies), optimize performance, ensure data security, and improve user experience. Data may be shared with third parties. Legal basis: your consent via the cookie sidebar. Retention: until consent is withdrawn, but no longer than 2 years.

4. 2 Cookies

4. 2. 1 When using our Website, we may process your personal data (cookie data) through cookies and other tracking technologies. Cookies are small text files stored in your browser that allow us or third parties to recognize you. They may be used to collect, store, and share parts of your activity across various websites, including ours. This applies to other similar technologies used for the same purpose.

4. 2. 2 Types of Cookies used:
● Technical cookies: necessary to ensure the Website functions properly.
● Third-party cookies: include tracking, analytics, and targeting cookies.

4. 2. 3 You can enable or disable all or specific cookies. Disabling cookies may affect the functionality of the Website. You can adjust your cookie settings or delete cookies from your device at any time. Detailed information is available from your browser provider. Please read more in our Cookie Policy. Zásadách používání souborů cookies.

4. 3 Methods of Processing Data. We process your personal data both automatically (including the use of statistical methods) and, in some cases, manually, always in line with the purposes described above.

4. 4 Children's Data. We do not knowingly collect or solicit personal data from individuals under 16 years of age. If you are under 16, please do not attempt to register or submit any personal data through the Website.

4. 5 Consequences of Not Providing Data. Providing your personal data is necessary to conclude a contract for our services, including access to and proper functioning of the Website. If you do not provide the required data, we will not be able to offer you our services or display the Website.

5. Sharing of Personal Data with Third Parties and Recipients

  1. 5. 1 Data Sharing. We are authorized to share personal data collected in the manner described above with third parties that provide certain services related to the provision of our Services. These services may include administration, IT support, data analytics, organization, and storage of personal data. These entities act as processors or controllers of your personal data.

  2. 5. 2 Recipients. We may share the collected personal data specifically with the following recipients:
    ● our IT system providers, who may have access to your personal data in certain cases and act as data processors;
    ● providers of analytics and marketing services, who act as either data controllers or processors;
    ● our external legal service providers, who are necessary for debt collection and the protection of our legal claims, and act as data processors or controllers.

  3. 5. 3 Adequate Level of Security. We guarantee that we have entered into data processing agreements with processors who ensure the same level of security for your personal data as described in this Privacy Policy. We also aim to ensure that all data controllers with whom we share any personal data provide an appropriate level of security for the data processed. In cases where personal data is transferred outside the European Economic Area, we ensure that an adequate level of protection is maintained for such data transfers in accordance with the GDPR.

  4. 5. 4. Confidentiality and Exceptions. We, including our processors and controllers, are obliged to maintain the confidentiality of all personal data. An exception to this is the obligation to report personal data to designated public authorities and other entities legally authorized to request such data (e.g., the Police of the Czech Republic, the Financial Authority, etc.).

6. Security of Your Personal Data

6. 1 Security Measures and Policies. We have implemented all necessary technical and organizational measures of internal control and information security processes in our system, which are in line with best practices and appropriate to the level of potential risk. At the same time, we take into account the perspective of future technological developments in order to protect your personal data from unauthorized disclosure, access, or loss. These measures include, among other things: employee training in personal data protection, regular data backups, data recovery procedures, a mechanism for accountability in case of data breaches, and both software and hardware protections.

7. Your Rights

7. 1 Information Provided. If you exercise your rights under this Article 7 of the Privacy Policy or any other applicable legal regulation, we will inform every recipient processing your personal data about any measures taken concerning your personal data, provided that such notification is possible and/or does not require disproportionate effort.

7. 2 Exercising Your Rights. If you wish to exercise your rights or request relevant information, please contact us via any of our contact details. When contacting us, we will need you to provide your identification or other personal data you previously submitted. This is necessary to verify your identity. We will respond to your request within one month of receipt, with the right to extend the period by an additional two months.

7. 3 Your Rights. In accordance with applicable laws, you have the right to: request access to your personal data, request correction, deletion, or portability of your data, lodge a complaint, request restriction of processing, and object to processing. You may also withdraw your consent to personal data processing at any time.

7. 4 Correction of Your Personal Data. Under the GDPR, you have the right to request the correction of inaccurate or incomplete personal data we process about you. If you wish to correct your data, contact us using our contact details. We take steps to ensure your personal data is accurate and up to date, and you can request changes at any time while we process your data.

7. 5 Deletion of Your Personal Data. You may request the deletion of your personal data at any time. If we receive such a request and one of the grounds for deletion applies, we will promptly delete the relevant personal data from our databases—unless we are legally required to retain some of the data or need it for the establishment, exercise, or defense of legal claims.

7. 6 Withdrawal of Consent. You may withdraw the consent you previously gave for the processing of your personal data at any time without providing a reason. Please notify us using our contact details. Note that withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

7. 7 Access and Portability. You have the right to obtain information about how your personal data is being processed and receive a copy of your processed personal data. Upon request, we can transfer all or part of the personal data you provided (if processed by automated means and based on a contract or consent) directly to another data controller named in your request—provided the transfer does not negatively impact the rights and freedoms of others and is technically feasible.

7. 8 Restriction of Processing. You may request the restriction of processing your personal data, particularly if you question the accuracy, lawfulness, or necessity of the processing. We will assess your request and may limit processing to the minimum necessary (e.g., for evaluation, legal claims, or protecting the rights of others). If the restriction is lifted and processing resumes, we will inform you promptly.

7. 9 Objection to Processing. You have the right to object to the processing of your personal data based on your particular situation if the processing is based on our legitimate interest. We will stop processing unless we demonstrate compelling legitimate grounds or if the processing does not involve direct marketing.

7. 10 Complaint to the Data Protection Authority. You have the right to file a complaint with the Office for Personal Data Protection, located at Pplk. Sochora 27, 170 00 Prague 7, Czech Republic, website: https://www.uoou.cz/.

8. Updates to this Privacy Policy

 8. 1 Updates. We update this Privacy Policy on an ongoing basis. Any changes to this Privacy Policy become effective once they are published on this website: www.solvo.institute

Questions and Comments

If you have any comments or questions regarding any part of this Privacy Policy, require assistance, or wish to make a claim, please contact us at: solvo@solvo.institute.